Modifying Product By Changing Event Type Results in Unexpected Behavior (Doc ID 2258092.1)

Last updated on SEPTEMBER 24, 2020

Applies to:

Goal

Consider the following scenarios:

Scenario 1

• Purchase a product with a "Purchase Fee" event tier for an account
• Modify the product by eliminating the "Purchase Fee" event tier and adding a "Monthly Cycle Forward" (MCF) tier with pro-ration enabled and set to "days_remaining" for both pro-rate first/last
• Cancel the product for the account

Scenario 1 Result

• Product is cancelled, no change in the resource balance (from the purchase onward)
• No MCF is generated by the cancel opcode

Scenario 1 Expected Result

• Product is canceled, the resource balance is debited in accordance with the pro-ration
• MCF is generated by the cancel opcode

Scenario 2

• Purchase a product with a "Purchase Fee" event tier for an account
• Modify the product by eliminating the "Purchase Fee" event tier and adding a MCF tier with pro-ration enabled and set to "days_remaining" for both pro-rate first/last
• Advance time until the account bill day
• Cancel the product for the account

Scenario 2 Result

• Product is canceled, and the account somehow winds up with more resources than it started with

Scenario 2 Expected Result

• Product is canceled, the resource balance is debited in accordance with the pro-ration

Solution

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