Error While Allocating Adjustments Using Customer Center (Doc ID 2258216.1)

Last updated on MARCH 28, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When trying to allocate an adjustment in Customer Center, an error dialog is appearing with this text:
         For input string: "PO"
This behavior was observed especially for accounts having multiple bill units.

EXPECTED BEHAVIOR
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no error occurs when allocating adjustments in Customer Center

STEPS
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The issue can be reproduced at will with the following steps:
1) Create an account hierarchy in which the parent has multiple non-paying child bill-units.
2) Process the usages for all bill-units.
3) Run billing and invoicing.
4) Open the Customer Center.
5) Pass the account level adjustments for both parent & child accounts.
6) Try to allocate the un-allocated account adjustments to the bill using Customer Center.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot allocate adjustments for some accounts.

Changes

Cause

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