Error While Allocating Adjustments Using Customer Center

(Doc ID 2258216.1)

Last updated on MAY 26, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


When trying to allocate an adjustment in Customer Center, an error dialog is appearing with this text:
         For input string: "PO"
This behavior was observed especially for accounts having multiple bill units.

no error occurs when allocating adjustments in Customer Center

The issue can be reproduced at will with the following steps:
1) Create an account hierarchy in which the parent has multiple non-paying child bill-units.
2) Process the usages for all bill-units.
3) Run billing and invoicing.
4) Open the Customer Center.
5) Pass the account level adjustments for both parent & child accounts.
6) Try to allocate the un-allocated account adjustments to the bill using Customer Center.

The issue has the following business impact:
Due to this issue, users cannot allocate adjustments for some accounts.




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