Lock Admin Error When Creating Package In Program Explorer (Doc ID 2258499.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Insurance Insbridge Rating and Underwriting - Version 5.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : Insbridge 5.2.0.0.0 version, RateManager

ACTUAL BEHAVIOR
---------------
RM 5.2: Lock Admin error when create package in Program Explorer

The program lock error remains despite the fact that User A has already exited the selected program, or that logged out from Rate Manager.


EXPECTED BEHAVIOR
-----------------------
- Users should be able to package unlocked programs successively without locking each other.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
To re-produce this error, there is to be at least 2 users packaging the same program one after the other.

Steps to reproduce this error:

1) User A package an unlocked program version with the ''Create Package'' option
2) User B re-package the same unlocked program version with the ''Create Package'' option = Error displays "Unable to grand an exclusive lock on the program. Program currently locked by: User A."

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot package a program when locked by other user that is already logged out.

Cause

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