My Oracle Support Banner

Error When Launching StoryBoard Report - Instantis EnterpriseTrack (Doc ID 2258606.1)

Last updated on JUNE 25, 2021

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 15.2.0.0 and later
Instantis EnterpriseTrack - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Export a StoryBoard Report to Powerpoint, the following error occurs.


Install Office
We have detected these newer versions of Office installed on your device.
Microsoft Office 365 ProPlus - en-us

If you want to install an older version of Office, please remove these newer products and try again.

STEPS to Verify


1. Login as Resource with permission to run a Storyboard Report
2. Navigate to either a Project, or to Reports
3. Select StoryBoard Report
4. The Report run successfully
5. After the report runs, the plugin launches, and the message is displayed, the report does not launch.

Changes

 Upgrade of third party Software (Microsoft Office) being utilized in the same operating system where the report is attempting to be launched. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.