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Error: "SEVERE: DBEngine.executeUpdate: IO Error: Socket read timed out" While Importing Microsoft Project XML or P6 XML Concurrently With Other User (Doc ID 2259111.1)

Last updated on MARCH 19, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When importing P6 or Microsoft Project (MSP) XML files frequently or when two users submit XML import jobs simultaneously, one of the jobs will fail with a Socket Read Timeout error.

ERROR
-----------------------

"SEVERE: DBEngine.executeUpdate: IO Error: Socket read timed out."

STEPS TO REPRODUCE
-----------------------

  1. Two users import XML file via P6 Professional simultaneously.
  2. View log after failure notification appears.
  3. Error "SEVERE: DBEngine.executeUpdate: IO Error: Socket read timed out."

XML Export log file:

SEVERE: DBEngine.executeUpdate: IO Error: Socket read timed out, com.primavera.integration.client.xml.xmlimporter.XMLImporterException...

Job Service log:

<Error> <com.primavera.infr.threadpool.ThreadPoolImpl> <PrmThread-33> <p6adminwls> <A Threadpool thread PrmThread-30 was determined to be non responsive, a new thread has been created. On a side note, check your Maximum Task Duration and Maximum Long Running Task Duration values under ThreadPool settings java.net.SocketInputStream.socketRead0(Native Method)

Cause

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In this Document
Symptoms
Cause
Solution
References


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