Severe Error "DBEngine.executeUpdate: IO Error: Socket read timed out" While Importing XML Projects Simultaneously. (Doc ID 2259111.1)

Last updated on MAY 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Importing P6 or MSP XML files frequently or when two users submit XML import jobs simultaneously, one of the jobs will fail with a Socket Read Timeout error.


ERROR
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"SEVERE: DBEngine.executeUpdate: IO Error: Socket read timed out."


STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:

1. Two users import XML file via P6 Professional simultaneously.
2. View log after failure notification appears.
3. Error "SEVERE: DBEngine.executeUpdate: IO Error: Socket read timed out."


XML Export log file:
SEVERE: DBEngine.executeUpdate: IO Error: Socket read timed out, com.primavera.integration.client.xml.xmlimporter.XMLImporterException...

Job Service log:
<Error> <com.primavera.infr.threadpool.ThreadPoolImpl> <PrmThread-33> <p6adminwls> <A Threadpool thread PrmThread-30 was determined to be non responsive, a new thread has been created. On a side note, check your Maximum Task Duration and Maximum Long Running Task Duration values under ThreadPool settings java.net.SocketInputStream.socketRead0(Native Method)

Cause

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