Payment Portal Always Loads Credit Card Information (Doc ID 2259673.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Some customers are unable to accept Credit Cards from customers.  As a result, they do not want any credit card information to appear on the payment portal screen. There is no easy way to change the default option to Cash or remove the credit card information.  Modifying the script to change the default from Credit Card to cash, the payment portal loads with the tender type of Cash but still has all the credit card information. You can change the value in the drop down to make it go away but the initial load is very confusing as it appears to be requiring CC information. A way to easily turn off the credit card information from the payment portal would be desirable depending on the environment's requirements.

Cause

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