Flash Sale Report Missing Category For Gift Certificate In Back Office (Doc ID 2259784.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Retail Back Office - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Back Office (ORBO) 14.1.2, On the flash sales report from ORBO, when drilling down to the merchandise hierarchy view, the category for Gift Certificate sales is "-".

Steps to reproduce the issue:

  1. Perform some transactions in POS application, including Gift Certificate Issue;
  2. Go to ORBO > Reports > Flash sales > Click on store name (ensure post transaction processor has processed the transactions);
  3. Observe the "-" value in Merchandise hierarchy column. This can cause confusion for store users.

Cause

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