Billing Care: Payment / AR Details Are Not Getting Loaded from Child Bill (Doc ID 2260169.1)

Last updated on MAY 15, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Customer Care

ACTUAL BEHAVIOR
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Billing Care: Payment / AR details are not getting loaded from child bill

EXPECTED BEHAVIOR
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Detailed view of Payment / AR which are posted to the child bill's has to be displayed.

STEPS
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1) Create a parent account and a non-paying child account
2) Process usage for the child account
3) Bill the child account
4) Post a payment and allocate to the bill
5) Make an adjustment and allocate to the bill
6) Go to the child bills by Bills -> Switch Bills -> Click the bill
7) Click the link of A/R actions and Payment Applied

It did not popup the Adjustment details / payment details.


The GA solution will be available starting from PS19.

Cause

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