Billing Care: Payment / AR Details Are Not Getting Loaded from Child Bill

(Doc ID 2260169.1)

Last updated on MAY 15, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On : version, Customer Care

Billing Care: Payment / AR details are not getting loaded from child bill

Detailed view of Payment / AR which are posted to the child bill's has to be displayed.

1) Create a parent account and a non-paying child account
2) Process usage for the child account
3) Bill the child account
4) Post a payment and allocate to the bill
5) Make an adjustment and allocate to the bill
6) Go to the child bills by Bills -> Switch Bills -> Click the bill
7) Click the link of A/R actions and Payment Applied

It did not popup the Adjustment details / payment details.

The GA solution will be available starting from PS19.


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