Bill Level Adjustment Is Not Supported If The Bill Due Is Zero (Doc ID 2261616.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

Problem:
Inconsistent behavior with adjustments when Adjustment Amount is greater than Due

Scenario:
    Billing and Revenue Management (BRM) offers adjustments at bill, item and event levels.
    In the case that the amount of the adjustment is greater than the DUE amount of the bill or item, there are no consistent results.
    See below, for example :
    1) For Bill level --> opcode returns error message "The bill due is Zero, cannot be adjusted disputed becoming positive."
    2) For Item Level --> Operation is permitted. An allocated adjustment is created.
    3) For event Level --> Same as (2)

Steps to reproduce:
0. Enable Account Receivable (AR) business parameter PaymentDeallocation
1. Create an account on August 17, bill in progress = $33
2. Run pin_virtual_time (pvt) to September 17 and run billing, bill = $66
3. Pay $66 from Payment Tool, and account balance = $0
4. Run PCM_OP_AR_BILL_ADJUSTMENT as the following:

Changes

Cause

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