Provisioning Interface Voucher Query Fails Stating Provider Not Found

(Doc ID 2261617.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Communications Convergent Charging Controller - Version 6.0.0 and later
Information in this document applies to any platform.


On Oracle Communications Convergent Charging Controller (NCC) version 6.0.0, the Provisioning Interface (PI) provides a mechanism for manipulating data in the database using an Application Program Interface (API).

The CCSVR1 PI command allows the vouchers manipulations of vouchers stored on the Oracle Voucher and Wallet Server (VWS).

The command can fail in some cases if the service provider is not associated with the PI user:

<CCSVR1=QRY:NACK:13-PROVIDER ORA does not exist,SYNSTAMP=2017042416353307;


There is a error message associated with the NACK received:


Service provider is present in the database.


---------- ------------------------------------------------------------------------------------------------------------------------------------------------------
  1 Boss
  11 ORA


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms