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Orders Failing In Cluster Set Up With Managed Servers (Doc ID 2261698.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Communications Order and Service Management - Version to [Release 7.3.0]
Information in this document applies to any platform.


OSM version, 

Orders failing in Cluster set up with  Managed Servers

Customer have a Cluster setup with 3 Managed Servers each for COM and SOM.

COM - 1 Admin Server, 3 Managed Servers
SOM - 1 Admin Server, 3 Managed Servers

The Order Processing fails when all 3 nodes are Up and Running. The order gets stuck and doesn't consume any response.


The following is the error message we get with 3 nodes running.

javax.jms.JMSException: Unable to get JNDI name from queue name mslv/oms/oms1/internal/jms/events for server com_ms01
at com.mslv.oms.handler.cluster.ClusterMember.getDestinationJNDIName(
at oracle.communications.ordermanagement.cluster.message.impl.RemoteMessageRequestHandlerImpl.getEventQueueJNDI(
at oracle.communications.ordermanagement.cluster.message.impl.AbstractMessageRequestHandler.redirectMessageToEventQueueIfRequired(
at oracle.communications.ordermanagement.cluster.impl.DefaultBusinessRequestRouterImpl.routeRequest(
at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(


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