Orders Failing In Cluster Set Up With Managed Servers (Doc ID 2261698.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.3.1.0.0 to 7.3.5.0.0 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

OSM 7.3.1.0.4 version, 

Orders failing in Cluster set up with  Managed Servers

Customer have a Cluster setup with 3 Managed Servers each for COM and SOM.

COM - 1 Admin Server, 3 Managed Servers
SOM - 1 Admin Server, 3 Managed Servers

The Order Processing fails when all 3 nodes are Up and Running. The order gets stuck and doesn't consume any response.

ERROR
-----------------------

The following is the error message we get with 3 nodes running.

javax.jms.JMSException: Unable to get JNDI name from queue name mslv/oms/oms1/internal/jms/events for server com_ms01
at com.mslv.oms.handler.cluster.ClusterMember.getDestinationJNDIName(ClusterMember.java:197)
at oracle.communications.ordermanagement.cluster.message.impl.RemoteMessageRequestHandlerImpl.getEventQueueJNDI(RemoteMessageRequestHandlerImpl.java:101)
at oracle.communications.ordermanagement.cluster.message.impl.AbstractMessageRequestHandler.redirectMessageToEventQueueIfRequired(AbstractMessageRequestHandler.java:99)
at oracle.communications.ordermanagement.cluster.impl.DefaultBusinessRequestRouterImpl.routeRequest(DefaultBusinessRequestRouterImpl.java:73)
at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(ClusterMessageHandlerBean.java:99)
at oracle.communications.ordermanagement.security.ControllerBean.processExternalListenerAutomationMessage(ControllerBean.java:650)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

Changes

 

Cause

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