Error: No Actor can currently provide transfer service from Actor. This could be a temporary issue or a configuration problem (Doc ID 2261717.1)

Last updated on MAY 08, 2017

Applies to:

Oracle DIVArchive - Version 7.1 to 7.3.1 [Release 7.1 to 7.3]
Information in this document applies to any platform.

Symptoms

On : 7.1 version, Actor

When attempting to send a Transcode Archive request or an Archive request in DIVA, the following error occurs:

ERROR
-----------------------
Error: The source/destination returned a command error: actor returned source/destination failure, connection or login failed [FtpConnect failed]
Error: The following instance has been excluded from the request: instance: 0 excluded


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to DIVA Control GUI
2. Issue a Transcode Archive job
3. Get the above error

Changes

 No changes.

Cause

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