Performance Issue: Billing Batch Runs Unexpectedly for Long Time, Sometime for Days to Complete (Doc ID 2262388.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.3.0.2.0 against FW v4.2.0.2.0, BI - Billing:

Performance issue running billing batch - it takes around 3 days now for 50K records where expectation is to finish these in some minutes.

ACTUAL BEHAVIOR  
--------------------------------
Customer is experiencing a performance issue while running billing batch. In current environment setup it is sometime taking 3 days to complete. There is no failure though. The environment is being modified with Oracle Coherence spreading across 5-10 nodes, but there also performance is not much different regarding billing batch.

Below is the environment detail:

DB --> 11.2.0.4 RAC with two nodes
App Tiers: 4
One will host the web and three are batch servers (where only threadpools run)
Each node has 7 threadpools 1 default and 6 custom with 5 threads each and Jvm size of each threadpool is 4GB

EXPECTED BEHAVIOR
-------------------------------------
The batch run should be completed in a reasonable time in minutes to hours, not days.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run a billing batch

BUSINESS IMPACT
------------------------------
The issue has the following business impact:
Due to this issue, users are not able to run billing batch efficiently. Looking for suggestion how to improve the performance time.

Changes

 Applied Coherence Clustering in ORMB.

Cause

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