Service Alert Parameters Tab Can Show Account Numbers From Previously Selected Parameter (Doc ID 2262827.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 1.12.0.3 [Release 1.12]
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Oracle Utilities Network Management System - Version 1.12.0.3 to 1.12.0.3 [Release 1.12]
Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

In Service Alert, if you have multiple parameters for "Outage affecting specific customer(s)", the account numbers dialog can show several entries from the previously selected parameter.

This is still an ongoing issue for us, as we have well over a hundred service alert accounts that we monitor.

The issue can be reproduced at will with the following steps:

Create a parameter of type 3.

Name test1.
Assign Contact Group.

Select Accounts...
Search by Account Name, JOEL*
Select the first two entries.

Event type Unplanned.
Select Event Types... PDO, RDO.
Trigger "Started/In-Progress"

Save.

Assign Contact Group.

Select Accounts...
Search by Account Name, FRANK*
Select the first three entries.

Event type Unplanned.
Select Event Types... PDO, RDO.
Trigger "Started/In-Progress"

Save.

Select the test1 row. then select test2.
Press the "Add Paremeters" button.
Name "test3". Select the contact group.

Select Accounts...
The Accounts table is populated with the rows for the previously selected
parameter.

Search for "JOHN*"
Select the first two rows.

The select accounts table now has the selected rows in addition to what it
had previously.

Press OK.
The "Number of Select Accounts" includes what was added and what was
erroneously shown.

Press save.

Select 'test3' from the Parameter table.

The Number of Selected Accounts shows the wrong number.

Press the edit button.
Press Select Accounts...
Press OK.

The number is updated properly.

Changes

 

Cause

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