FA Completions Are Not Completing in a CC&B / MWM v184.108.40.206 Integrated Enviroment
Last updated on MAY 09, 2017
Applies to:Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Oracle Utilities Mobile Workforce Management - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
FAs are not currently completing in a CC&B environment which is integrated with MWM v22.214.171.124.
Currently, no FAs can be completed from MWM, but status updates are processed successfully.
The SOA Logs indicate that the correct service is being invoked:
<Error> <oracle.integration.platform.blocks.soap> <BEA-000000> <Unable to dispatch request to https://app.com:99990/ouaf/XAIApp/xaiserver/C1FACompletionFieldWork due to exception
oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : Client Error
The Integration shows an error when invoking CCB. The Error message on SOA console when invoking CCB is invalid Date error.
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