FA Completions Are Not Completing in a CC&B / MWM v2.3.0.0 Integrated Enviroment (Doc ID 2263480.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

FAs are not currently completing in a CC&B environment which is integrated with MWM v2.3.0.0. 
Currently, no FAs can be completed from MWM, but status updates are processed successfully.

The SOA Logs indicate that the correct service is being invoked:

<Error> <oracle.webservices.jaxws> <BEA-000000> <Error while invoking endpoint "https://app.com:99990/ouaf/XAIApp/xaiserver/C1FACompletionFieldWork" from client>
<Error> <oracle.integration.platform.blocks.soap> <BEA-000000> <Unable to dispatch request to https://app.com:99990/ouaf/XAIApp/xaiserver/C1FACompletionFieldWork due to exception
oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : Client Error
at oracle.j2ee.ws.client.jaxws.DispatchImpl.throwJAXWSSoapFaultException(DispatchImpl.java:1752)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:1340)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationWithRetry(OracleDispatchImpl.java:237)

The Integration shows an error when invoking CCB. The Error message on SOA console when invoking CCB is invalid Date error.

 

Cause

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