Service Agreement Closed Preventing A Replacement Bill To Be Created (Doc ID 2263798.1)

Last updated on MAY 10, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Goal

On : 2.3.1 version, ENV - Environment

ACTUAL BEHAVIOR
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When an SA is in Stopped Status with Final bill generated and fully paid, the system autoimatically closes the SA when manually issue a credit note on an unpaid interim bill (since the SA balance is now zero due to the credit note).

EXPECTED BEHAVIOR
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The system should not automatically transition the SA to closed Status iif there's a gap on the bill period of the SA. This will prevent the creation of the replacement bill.
 

Solution

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