Service Agreement Closed Preventing A Replacement Bill To Be Created
(Doc ID 2263798.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.3.1 and laterInformation in this document applies to any platform.
Goal
On : 2.3.1 version, ENV - Environment
ACTUAL BEHAVIOR
---------------
When an SA is in Stopped Status with Final bill generated and fully paid, the system autoimatically closes the SA when manually issue a credit note on an unpaid interim bill (since the SA balance is now zero due to the credit note).
EXPECTED BEHAVIOR
-----------------------
The system should not automatically transition the SA to closed Status iif there's a gap on the bill period of the SA. This will prevent the creation of the replacement bill.
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Goal |
| Solution |