Service Agreement Closed Preventing A Replacement Bill To Be Created

(Doc ID 2263798.1)

Last updated on MAY 10, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


On : 2.3.1 version, ENV - Environment

When an SA is in Stopped Status with Final bill generated and fully paid, the system autoimatically closes the SA when manually issue a credit note on an unpaid interim bill (since the SA balance is now zero due to the credit note).

The system should not automatically transition the SA to closed Status iif there's a gap on the bill period of the SA. This will prevent the creation of the replacement bill.


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