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Primary CM is Getting Hung when Request is Sending in Multi-Threaded Environment (Doc ID 2263921.1)

Last updated on APRIL 28, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


Primary CM is getting hung when request is sending in multi-threaded environment. This issue starts after upgrading from BRM 7.5 PS6 to PS17.

On  BRM7.5 PS17, while doing performance testing. The user is sending requests in parallel using java application. It was found that there is some issue in Creating Customer. Then, the user wrote a shell script to call opcode PCM_OP_CUST_COMMIT_CUSTOMER directly in parallel.

Call PCM_OP_CUST_COMMIT_CUSTOMER opcode in parallel for credit card type customer. Then observed that CM connection is getting hung, and testnap is also not working.

pstack of CM process as below:

What is the reason behind this issue?


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