Master CM is Getting Hung when Request is Sending in Multi-Threaded Environment (Doc ID 2263921.1)

Last updated on MAY 15, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Goal

Master CM is getting hung when request is sending in multi-threaded environment. This issue starts after upgrading from BRM 7.5 PS6 to PS17.

Scenario:
On  BRM7.5 PS17, while doing performance testing. The user is sending requests in parallel using java application. It was found that there is some issue in Creating Customer. Then, the user wrote a shell script to call opcode PCM_OP_CUST_COMMIT_CUSTOMER directly in parallel.

Call PCM_OP_CUST_COMMIT_CUSTOMER opcode in parallel for credit card type customer. Then observed that CM connection is getting hung, and testnap is also not working.

pstack of CM process as below:


What is the reason behind this issue?
 

Solution

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