Receiver Process not Sending Response Back in Dual-Server Environment (Doc ID 2263975.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Documaker - Version 12.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.5 version, Enterprise Edition

Receiver process not sending response back in dual-server environment.


ERROR
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2017-04-05 05:11:04.245 UTC-ERROR-[Supervisor-oracle.documaker.processmonitor.process.monitors.DBConfigurationMonitor]-[DBConfigurationMonitor.java:212]-oracle.documaker.processmonitor.process.monitors.DBConfigurationMonitor.run: Unexpected exception: com.ibm.db2.jcc.am.DisconnectNonTransientConnectionException: [jcc][t4][2030][11211][4.19.49] A communication error occurred during operations on the connection's underlying socket, socket input stream,
or socket output stream. Error location: Query timeout check. Message: Query timed out. ERRORCODE=-4499, SQLSTATE=08001 at com.ibm.db2.jcc.am.kd.a(Unknown Source)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Attempt to process with two servers running.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process in a multi-server configuration.

Cause

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