Billing Care: Re-Assignment of Handler Failed (Doc ID 2263998.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM) Applications, 7.5.0.17.0 version, Billing Care, it is observed that re-assignment of handler failed for the below mentioned scenario,

Scenario:

1) Create a suspended payment.
2) Assign a payment handler to it (User-3).
3) Allocate this suspended payment to a customer account.
4) Move the customer payment to suspense.
5) While assigning this suspended payment to another payment handler(User-4), observed that this operation failed.

ERROR:

Cause

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