Upgrade CC&B 2.3 To 2.5 - Character Set Issue With NullPointerException At Configuration Retrieval (Doc ID 2264368.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.5.0.2.0 version, IP - Installation Upgrade Proc

ACTUAL BEHAVIOR
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Upgrade CC&B 2.3 to 2.5 - character set issue with NullPointerException at configuration retrieval

While functional tests were being executed to identify the migration 2.3.1 to 2.5.0.2 impact, errors related to metadata configuration were found related to spanish special characters such as Ñ.
During the Billing process ending, there is s configuration feature with a service agreement type named “DAÑOS”. When the billing ending triggers, an algorythm that gets the bill messages is invoqued en query this configuration.
This is the line of code that is implemented in CC&B 2.3.1 ‘new ServiceAgreementType_Id(Constantes.CIS_DIV,"DAÑOS").getEntity();’.

Changes

 

Cause

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