Unifier Inbound Email to Project/Shell Mailboxes using Microsoft Office 365 Cloud-based Email Service (Doc ID 2264467.1)

Last updated on JULY 11, 2017

Applies to:

Primavera Unifier - Version 10.1 and later
Information in this document applies to any platform.

Symptoms

NOTE: This document is directed towards self-hosted environments using the 3rd party email service 'Microsoft Office 365' which is a cloud-based email service.


After successfully installing any version of Unifier and configuring the email settings on the Unifier Configurator's Email tab, inbound emails are not being processed into Unifier Project/Shell Mailboxes.

Symptoms:

  1. Users are able to succesfully send emails outbound from Unifier to external email addresses. This uses the SMTP account populated in the Unifier Configurator.
  2. After adding users to the Unifier 'Approved Email List', external users send an email to the Project/Shell email address but the email is not processed into the Project/Shell.

Cause

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