Payment Detail Page is Blank In Billing Care (Doc ID 2264492.1)

Last updated on JUNE 08, 2022

Applies to:

Goal

Use case:

Step 1: Account 1. with 0 due on any bills.
Step 2: Create a suspense payment of $100
step 3: Make a debit adjustment on the account for $15 and $15 accounting to a balance of $30
Step 4: Allocate the suspense payment to account 1
Step 5: Run the daily allocation custom scripts which allocated the payments to the items on the account
Step 6: Open the Payment detail page from Billing care for the payment of $100.

Observation: Payment page is blank. (Attached screen shot)
Possible reason: The allocations shown in payment detail page is probably looking for bill_no. Since the exception in billing care log is:

Solution

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