Payment Detail Page is Blank In Billing Care
Last updated on MAY 22, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Billing care
Payment Detail page is showing blank.
Step 1: Account 1. with 0 due on any bills.
Step 2: Create a suspense payment of 100$
step 3: Make a debit adjustment on the account for $15 and $15 accounting to a balance of $30
Step 4: Allocate the suspense payment to account 1
Step5 : Run the daily allocation script(custom) which allocated the payments to the items on the account.
Step 6: Open the Payment detail page from Billing care for the payment of $100.
Observation: Payment page is blank. (Attached screen shot)
Possible reason: The allocations shown in payment detail page is probably looking for bill_no. Since the exception in billing care log is
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms