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Payment Detail Page is Blank In Billing Care (Doc ID 2264492.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Goal

On : 7.5.0.17.0 version, Billing care

Issue:

Payment Detail page is showing blank.

Use case:

Step 1: Account 1. with 0 due on any bills.
Step 2: Create a suspense payment of 100$
step 3: Make a debit adjustment on the account for $15 and $15 accounting to a balance of $30
Step 4: Allocate the suspense payment to account 1
Step5 : Run the daily allocation script(custom) which allocated the payments to the items on the account.
Step 6: Open the Payment detail page from Billing care for the payment of $100.

Observation: Payment page is blank. (Attached screen shot)
Possible reason: The allocations shown in payment detail page is probably looking for bill_no. Since the exception in billing care log is

Realigning 0 iterators for: ServerLog
Apr 28, 2017 3:35:03 PM com.oracle.communications.brm.cc.util.CCLogger severe
SEVERE: Unable to retrieve the payment details
ERR_NOT_FOUND
java.lang.String:0: ErrBuf Fields:
Error=ERR_NOT_FOUND Loc=APP
Field=PIN_FLD_BILL_NO Rec=0 reserved=0
Facility=0 MessageID=0 Time=3:35 PM Version=0 Reserved2=0
Args=
Nested Error:


  at com.portal.pcm.FList.getField(Unknown Source)
  at com.portal.pcm.FList.get(Unknown Source)
  at com.oracle.communications.brm.cc.modules.pcm.workers.PaymentWorker.convertToPaymentsDetailsForGetPaymentDetails(PaymentWorker.java:239)
  at com.oracle.communications.brm.cc.modules.pcm.PCMPaymentModule.getPaymentDetails(PCMPaymentModule.java:96)
  at com.oracle.communications.brm.cc.ws.payment.PaymentResource.getPaymentDetails(PaymentResource.java:86)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:606)
  at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
  at com.sun.jersey.server.impl.model.method.dispatch.Abstr

 

Solution

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In this Document
Goal
Solution
References


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