My Oracle Support Banner

Payment Detail Page is Blank In Billing Care (Doc ID 2264492.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On : version, Billing care


Payment Detail page is showing blank.

Use case:

Step 1: Account 1. with 0 due on any bills.
Step 2: Create a suspense payment of 100$
step 3: Make a debit adjustment on the account for $15 and $15 accounting to a balance of $30
Step 4: Allocate the suspense payment to account 1
Step5 : Run the daily allocation script(custom) which allocated the payments to the items on the account.
Step 6: Open the Payment detail page from Billing care for the payment of $100.

Observation: Payment page is blank. (Attached screen shot)
Possible reason: The allocations shown in payment detail page is probably looking for bill_no. Since the exception in billing care log is

Realigning 0 iterators for: ServerLog
Apr 28, 2017 3:35:03 PM severe
SEVERE: Unable to retrieve the payment details
java.lang.String:0: ErrBuf Fields:
Field=PIN_FLD_BILL_NO Rec=0 reserved=0
Facility=0 MessageID=0 Time=3:35 PM Version=0 Reserved2=0
Nested Error:

  at com.portal.pcm.FList.getField(Unknown Source)
  at com.portal.pcm.FList.get(Unknown Source)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(
  at java.lang.reflect.Method.invoke(
  at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(
  at com.sun.jersey.server.impl.model.method.dispatch.Abstr



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.