Customer Center “View And Edit” Tabs Are Grayed Out for Usage in BRM 7.5 PS16
(Doc ID 2264575.1)
Last updated on MARCH 20, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.5.0.16.0 version, Customer Center
Customer Center “view and edit” tabs were grayed out for Usage in BRM 7.5 PS16.
This field was working using PS06 Customer Center.
ACTUAL BEHAVIOR
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Only if there are Real-time usage events for a day, “view and edit” tabs are grayed out in Customer Center "Event Advance browser". Otherwise, it is working fine.
EXPECTED BEHAVIOR
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Even if there are Real-time usage events for a day, “view and edit” tabs should not be grayed out in Customer Center "Event Advance browser".
STEPS
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On a PS16 server using PS16 Customer Center,
1. Create an account with Standard GSM plan on March 1, 2017
2. Advance few days and then send an EDR:
TEL;<MSISDN-A>;<MSISDN-B>;20170302104300;600;0;0;NORM;123456;
3. Check the event browser and see view and edit tabs are greyed out
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |