Customer Center “View And Edit” Tabs Are Grayed Out for Usage in BRM 7.5 PS16 (Doc ID 2264575.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  7.5.0.16.0 version, Customer Center

Customer Center “view and edit” tabs were grayed out for Usage in BRM 7.5 PS16.
This field was working using PS06 Customer Center.

ACTUAL BEHAVIOR  
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Only if there are Real-time usage events for a day, “view and edit” tabs are grayed out in Customer Center "Event Advance browser". Otherwise, it is working fine.

EXPECTED BEHAVIOR
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Even if there are Real-time usage events for a day, “view and edit” tabs should not be grayed out in Customer Center "Event Advance browser".

STEPS
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On a PS16 server using PS16 Customer Center,
1. Create an account with Standard GSM plan on March 1, 2017
2. Advance few days and then send an EDR:
    TEL;0049100050;004941067600;20170302104300;600;0;0;NORM;123456;
3. Check the event browser and see view and edit tabs are greyed out

Changes

 

Cause

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