Export Users Failing While Extracting Principals (Doc ID 2264920.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.4.1 / 11.x version, Business User Issues (Experience Manager or Workbench)

When running the export user script, an error occurs.

ERROR
-----------------------

27 Feb 2017 14:22:15,339 INFO ExportUsersTool:339 - Installing password export bundle.
27 Feb 2017 14:22:15,611 INFO ExportUsersTool:263 - Bundle installed.
27 Feb 2017 14:22:16,527 INFO BulkExportHandler:79 - Starting export of principals.
27 Feb 2017 14:22:16,927 INFO BulkExportHandler:83 - Principals export success. Starting passwords export.
27 Feb 2017 14:22:16,940 INFO BulkExportHandler:87 - Passwords export success.
27 Feb 2017 14:22:18,165 ERROR ExportUsersTool:377 - Error while trying to extract principals.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the production environment.
2. Run export_users
3. See error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot be exported from the production environment.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms