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Premise Hyperlink On Current Context Dashboard Not Working Properly When Access From Account Page (Doc ID 2265598.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Premise Hyperlink on Current Context Dashboard not working properly when
access from Account Page (NOT THROUGH CONTROL CENTRAL).
The 1st time you click the Premise link nothing happens. The 2nd time you
click it, a premise search window is displayed. If you then close this window
and select the Premise link a 3rd time, the Premise Main screen finally opens
correctly.
.
To reproduce: go to menu > customer information > account > search. Search
for <LASTNAME> ,<FIRSTNAME> and click on the premise underneath the context section in
the right pane. The page will jump, but it will not bring up the premise
screen.

Cause

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In this Document
Symptoms
Cause
Solution
References


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