ADF Error Returned When Using Regime Counter (Doc ID 2266214.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.14.2 and later
Information in this document applies to any platform.

Symptoms

On :  2.14.2.0.21 version, User Interface

When using Regime Counter screen and entering a member number, the system spins for minutes and then results in the ADF error.  No results are ever returned to the screen.

On another environment,  results are returned after 10 minutes.

ERROR:
oracle.adf.controller.ControllerException: ADFC-12010: A null window ID is detected.
ADF_FACES-60097 For more information, please see the server's error log for an entry beginning with ADF_FACES-60096:  Server Exception during PPR,#12

The issue can be reproduced at will with the following steps:
1) Go to Regime Counter screen.
2) Enter a member number and search.

The Regime Counter screen and functionality is unusable.

Changes

 

Cause

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