Last updated on MAY 16, 2017
Applies to:Oracle Utilities Customer Self Service - Version 22.214.171.124 and later
Information in this document applies to any platform.
Even though users are able to successfully enroll for billing notification preferences, the personal information page is not displaying the current active billing notification preferences. However, when the users click on Update and view the selection, the appropriate preferences are checked.
On investigation, it seems like the Personal Information page is retrieving enrolled service tasks incorrectly, since the list displayed there is intended for the user with wssAdmin@oracle.com as its email address (in this case, user WSSAdmin) instead of the email address for the end customer.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms