RTVReqMod Message Sent from RMS to SIM for an Already Cancelled RTV Fails to Be Processed (Doc ID 2266822.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 14.1.1 and later
Information in this document applies to any platform.

Symptoms

When the user deletes all items from  a return to vendor (RTV) in Oracle Retail Store Inventory Management (SIM) while the RTV is in Pending status, an RTVReqMod message is sent from Oracle Retail Merchandising System (RMS) that fails to be processed in SIM due to the following error;


Steps to Recreate:

1. Click Shipping / Receiving -> Returns -> Create.
2. Create the return with the following parameters;

Return Type: Supplier.
Reason: Externally Initiated.

3. Save the Return.
4. Navigate again to the Return and Remove all the items.
5. Acknowledge the warning message, "There are no items remaining in this transaction. Would you like the transaction cancelled?".
6. SIM sends RTVCre message to RMS which is processed with no issues and then RMS sends RTVReqMod message to SIM that fails with the above error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms