Accepted Quantity is Defaulted to 1 During the Receiving Process In SIM on the Hand Held

(Doc ID 2266958.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms


During the Receiving process on the Hand Held (HH), while reviewing discrepancies, a default receiving quantity of 1 is populated and on receipt confirmation, the 1 unit is saved against each un-received item.



The issue can be reproduced at will with the following steps:

  1. Login to SIM HH;
  2. Navigate to Shipping/Receiving > Direct Delivery;
  3. Scan an item which belongs to a PO with multiple items on it;
  4. Enter a received quantity (example 5 units);
  5. Click on "Total for Summary";
  6. Click "Complete Order";
  7. Now the user is prompted to review discrepancies;
  8. During this process, the HH displays the first discrepant item and puts a quantity of 1 by default. If the user clicks next to review the next discrepancy and complete the review and confirm. The receipt has received 1 unit for all the un-received items showing as discrepant.



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms