Convergence Address Book Tab Does Not Show Any Information (Doc ID 2267978.1)

Last updated on MAY 21, 2017

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

On Convergence 3.0.1.3.0 (could be  on other versions as well) nothing is shown when user goes to AddressBook tab.
additional information:

Convergence is configured to use to AddressBook (ab.enable = true and nab.enable = false)

iwc.log  shows the following error when user selects the AddressBook tab from Convergence:

 

Changes

This is a new installation of Convergence. 

Cause

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