MetaSolv Solution 6.3 - Internet Explorer Java Script Error Configuring Product on the PSR Ordering Dialog "What products do you want to add to this product bundle?" Page (Doc ID 2268269.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.3.0.485

The application throws an Internet Explorer Script Error when attempting to configure a PRODUCT BUNDLE type product in the PSR Ordering Dialog. The error is thrown after clicking the Next button on the "What products do you want to add to this product bundle?" page (productbundle.jsp).  Below is the complete error text; docNum = PSR Order's Document Number (ASAP.SERV_REQ.DOCUMENT_NUMBER), itemSpecId = Product Catalog Item Specification ID (ASAP.ITEM_SPEC.ITEM_SPEC_ID).

Error Text



Recreation Steps

The issue can be reproduced at will with the following steps:

1. Order Management

2. Service Requests

3. Create a new "PSR" order

4. Right-click on Global and select "Add New Item"

5. Select a PRODUCT BUNDLE product type

6. Click Yes to the "Do you want to configure this product?" message

7. Select multiple items on the "What products do you want to add to this product bundle?" page (productbundle.jsp) of the PSR Ordering Dialog and

8. Click the Next button and the Internet Explorer Java Script Error displays


Business Impact

Due to this issue, PSR orders for PRODUCT BUNDLE type products that need multiple items cannot be processed.

Changes

Install or upgrade to MetaSolv Solution Release 6.3.

 

Cause

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