Error: "ORA-12514: Tns:Listener Does Not Currently Know of Service Requested In Connect Descriptor" When Logging Into the Primavera Administration Utilty, After Moving the Database (Doc ID 2268488.1)

Last updated on JUNE 19, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into the Primavera Administration Utility, after moving the database name to another server and updating the TNS Names File, the following error occurs:

ERROR

ORA-12514: tns:listener does not currently know of service requested in connect descriptor

STEPS

The issue can be reproduced at will with the following steps:

  1. Move the P6 EPPM Configuration Database to a new server.
  2. Update the TNSNAMES.ORA file with the new connection information.
  3. Attempt to update the P6 configuration using the Primavera Administration Utility (adminpv).


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot correct the database entry in the P6 configuration so that P6 Web components will function.

Changes

 The database was moved to a new server and the TNSNAMES.ora entry was updated with the new connection information.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms