File Manager Initalization Failure on a Standalone Environment Where Agile Is Integrated With LDAP (Doc ID 2268559.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

File Manager fails to start up with below error in the console:

Error

******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.

The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
-> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.



Steps to Reproduce

The issue can be reproduced at will with the following steps:

  1. Refresh Agile Application Server environment
  2. Login to Java Client as admin user, and update File Manager
  3. Start File Manager Server


Facts

- File Manager URL in Java Client and server.conf is correct
- ifsuser password is correctly encrypted in server.conf
- AGILEUSER table is present in Agile database
- Run agile9_check.sql and confirm no error is reported in _agile9_check.log
- File Manager is running on the same machine with Agile Application Server
- LDAP configuration is enabled in Java Client, and if the LDAP configuration is disabled, File Manager can start up

Cause

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