Error: “This user is already logged in.” When Attempting to Login to P6 Professional Using Client-Side Cache Enabled (Doc ID 2269244.1)

Last updated on JUNE 06, 2017

Applies to:

Primavera P6 Professional Project Management - Version 16.2.0.0 to 16.2.5.0 [Release 16.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 to 16.2.5.0 [Release 16.2]
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 to 16.2.5.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional using cloud connect with client-side cache enabled,
the following error occurs.

ERROR:
This user is already logged in. Please use another login name.
and
<User Name> is already logged in at Terminal
<Terminal Name> under Windows Login account
<User Name>. Do you want to clear this user?

STEPS:
The issue can be reproduced at will with the following steps:

1. Attempt to login to P6 PPM using cloud connect with client side cache enabled.

Cause

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