Customer Over-billed To The Original Service Agreement Activation Date
(Doc ID 2269470.1)
Last updated on JULY 18, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
The system generates an incorrect bill segment period on the latest bill when a bill segment from
the previous bill is cancelled by the batch billing process due to incorrect meter read estimate
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