Customer Over-billed To The Original Service Agreement Activation Date (Doc ID 2269470.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

The system generates an incorrect bill segment period on the latest bill when a bill segment from
the previous bill is cancelled by the batch billing process due to incorrect meter read estimate

Cause

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