Premise - Premise Portal - Premise Activity Overview Zone Reports "Unable To 'start Changes' In A Session"

(Doc ID 2269636.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Oracle Utilities Service Order Management - Version 2.1.0.3 and later
Information in this document applies to any platform.

Symptoms

For a Premise that has a SOM managed FA, the Premise > Premise Portal > Premise Activity Overview zone fails to show Activity information from SOM and the log file shows:   

SYSUSER - 218141-151-1 2017-03-28 10:15:12,493 [Parent Reader:Thread-43] ERROR (support.context.FrameworkSession) Unable to 'start changes' in a session that should be side effect free
com.splwg.shared.common.LoggedException: Unable to 'start changes' in a session that should be side effect free
at com.splwg.shared.common.LoggedException.raised(LoggedException.java:67)
at com.splwg.base.support.context.FrameworkSession.startChanges(FrameworkSession.java:1686)
[...]
at com.splwg.ccb.domain.fieldorder.cobolInterface.ActivityInformationRetrieverFromCobolWrapper.createOutboundMessage(ActivityInformationRetrieverFromCobolWrapper.java:294)
at com.splwg.ccb.domain.fieldorder.cobolInterface.ActivityInformationRetrieverFromCobolWrapper.getFieldActivityInfo(ActivityInformationRetrieverFromCobolWrapper.java:161)
at com.splwg.ccb.domain.fieldorder.cobolInterface.ActivityInformationRetrieverFromCobolWrapper.invoke(ActivityInformationRetrieverFromCobolWrapper.java:109)
[...]


Cause

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