Recommend As Solution Is Not Working From A Topic Post In Discussion Forum (Doc ID 2269844.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Knowledge - Version 8.5.1.5 and later
Information in this document applies to any platform.

Symptoms

On : 8.5.1.5 version, Information Manager Console

Recommend as Solution is not working from a Topic Post in Discussion Forum. When trying to recommend a solution, the error "This option is not properly configured" appears. It also makes reference to a file name i_configure.jsp

ERROR
-----------------------

"This option is not properly configured. Please define a channel to match the reference key specified in the Configuration.getStringForKey("channelForForumRecommendations") variable in i_configure.jsp. The current reference key is set to "SOLUTIONS". To turn this option off, set the value to null."


STEPS
-----------------------
This is issue can be reproduced with OOB Information Center. Simply click "Recommend as solution" within Discussions.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms