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Recommend As Solution Is Not Working From A Topic Post In Discussion Forum (Doc ID 2269844.1)

Last updated on FEBRUARY 11, 2019

Applies to:

Oracle Knowledge - Version and later
Information in this document applies to any platform.


On : version, Information Manager Console

Recommend as Solution is not working from a Topic Post in Discussion Forum. When trying to recommend a solution, the error "This option is not properly configured" appears. It also makes reference to a file name i_configure.jsp


"This option is not properly configured. Please define a channel to match the reference key specified in the Configuration.getStringForKey("channelForForumRecommendations") variable in i_configure.jsp. The current reference key is set to "SOLUTIONS". To turn this option off, set the value to null."

This is issue can be reproduced with OOB Information Center. Simply click "Recommend as solution" within Discussions.


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