Multiple SA Creation Of Same SA Type During Order Completion (Doc ID 2270140.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

On : CCB 2.5.0.2.0 version, CI - Customer Information

In 2.5 when completing a Registration Order, in the same scenario multiple SAs are created, one per each SP. This is an unexpected behaviour of the CC&B base STRM-VT Start Method Algorithm Type.

EXPECTED BEHAVIOR
-----------------------
A single SA should be created even in in the multiple SPs scenarios.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Order "+" from Account Context.
2. Add campaign details.
3. Click on Show eligibility.
4. View Package.


Changes

 

Cause

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