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ODM - MDM Sync : Error Unable To Retrieve Device Template (Doc ID 2270255.1)

Last updated on NOVEMBER 07, 2018

Applies to:

Oracle Utilities Meter Data Management - Version 2.2.0 and later
Information in this document applies to any platform.


When attempting to do ODM - MDM Sync : MDM does not retrieve the device template even after the asset specification is set up correctly.

Error Message

Unable to retrieve Device Template

Steps to Reproduce

Setup: Plug in D1-RETDVCTMP algorithm on D1-InitialSyncRequestDevice BO in Data transferred life cycle state.


  1. Go to Admin > General > Extendable Lookup > Asset specification
  2. Create specification by providing configuration, reference template by identifier as ‘yes’ and identifier type as serial number and identifier value as ‘12345688’(device exist with this external id)
    1. Specification: ZZSG_RDATA_24525865
    2. Configuration: SG24525865
  3. Provide one of the existing device type say SG_D_TYPE12111126.
  4. Provide the details in XAI and run (example XML is provided in attachment linked in solution).
  5. Once the sync id creates in pending, run batch F1-SYSRQ
  6. Verify that Sync Request moves into Validation Error with error as “Unable to retrieve template device”.





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In this Document
 Error Message
 Steps to Reproduce
 Patch Solution Design Summary

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