Billing Care: Suspense Payment List Contains Original Payments Moved To Suspense (Doc ID 2270300.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Customer Care

Actual Behavior:
Suspense Payment List contains original payments moved to suspense.

Expected Behavior:
The suspense payment should be listed instead of original payment.

Steps to reproduce:
1. Create an account with some balance due.
2. Bill the account on the next BDOM.
3. Collect payment for the due amount.
4. Open the account in BCUI and move the payment to suspense.
5. View the list of suspended payments in BCUI. The list shows original payment instead of the suspense payment.


Changes

 

Cause

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