Effective Time Window Is Off By 4 Hours, And Completions/Appointment Booking Is Off By 1 Hour In MWM 2.3 with PIP (Doc ID 2270779.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 12.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

A field activity (FA) is created in CC&B and the FA creation date/time is correct in MWM.  However, the Effective Time Window is off by 4 hours for every FA that is created. 

Additionally, completion times and requested appointment slots in CC&B from MWM, are shown as off by -1 hour.

Cause

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