Effective Time Window Is Off By 4 Hours, And Completions/Appointment Booking Is Off By 1 Hour In MWM 2.3 with PIP
(Doc ID 2270779.1)
Last updated on MARCH 25, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 126.96.36.199.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
FA - Field Activity
IWS - Inbound Web Service
MWM - Oracle Utilities Mobile Workforce Management
PIP/PIP-FW - Oracle Process Integration Pack for Oracle Utilities Field Work
XAI - XML Application Integration
A FA is created in CC&B and the FA creation date/time is correct in MWM. However, the Effective Time Window is off by 4 hours for every FA that is created.
Additionally, completion times and requested appointment slots in CC&B from MWM, are shown as off by -1 hour.
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