Effective Time Window Is Off By 4 Hours, And Completions/Appointment Booking Is Off By 1 Hour In MWM 2.3 with PIP
(Doc ID 2270779.1)
Last updated on SEPTEMBER 27, 2022
Applies to:
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and laterOracle Process Integration Pack for Oracle Utilities Field Work - Version 12.2.0.0.0 and later
Information in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
FA - Field Activity
IWS - Inbound Web Service
MWM - Oracle Utilities Mobile Workforce Management
PIP/PIP-FW - Oracle Process Integration Pack for Oracle Utilities Field Work
XAI - XML Application Integration
A FA is created in CC&B and the FA creation date/time is correct in MWM. However, the Effective Time Window is off by 4 hours for every FA that is created.
Additionally, completion times and requested appointment slots in CC&B from MWM, are shown as off by -1 hour.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |