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GetOrder throws NotSerializableException in one Managed Server (Doc ID 2271336.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 7.2.4 version, XML API

GetOrder throws NotSerializableException in one Managed Server.
In a clustered environment, OSM fails during GetOrder XMLAPI call with NotSerializableException while transferring request object from one managed
server to the next managed server which owns the order referred to  in the GetOrder request.


Scenario 1 : When you do GetOrder with tag you get below NotSerializableException Error in one of Managed Server.

Scenario 2 : When you do GetOrder without tag you get success Response.


ERROR
-----------------------
 
<07-Apr-2017 12:19:35,657 EDT PM> <ERROR> <ws.GetOrderOperationImpl>
<[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'> <Error processing getOrder>
com.mslv.oms.OMSException: (Wrapped)
com.metasolv.provisioning.ws.xmlbean.impl.OrderDataFilterTypeImpl$1ConditionLi
st
        at
com.mslv.oms.handler.cluster.ClusteredHandler.process(ClusteredHandler.java:11
4)
        at
com.mslv.oms.handler.AbstractHandlerEJB.processRequest(AbstractHandlerEJB.java
:115)
        at
com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProce
ssorSupport.java:182)
        at
com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProce
ssorSupport.java:86)
        at
oracle.communications.ordermanagement.ws.GetOrderOperationImpl.getOrder(GetOrd
erOperationImpl.java:124)
        at
oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl.getOrder(Or
derManagementWSPortImpl.java:305)
        at
oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl.getOrder(Or
derManagementWSPortImpl.java:326)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)



 SOAP response error:

<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
   <env:Header/>
   <env:Body>
      <env:Fault>
         <faultcode>env:Server</faultcode>
         <faultstring>Failed to invoke end component
oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl (POJO),
operation=GetOrder
 -> Failed to invoke method
 -> com.mslv.oms.OMSException: (Wrapped)
com.metasolv.provisioning.ws.xmlbean.impl.OrderDataFilterTypeImpl$1ConditionList</faultstring>
         <detail>
            <bea_fault:stacktrace
xmlns:bea_fault="http://www.bea.com/servers/wls70/webservice/fault/1.0.0">java.lang.RuntimeException: com.mslv.oms.OMSException: (Wrapped)
com.metasolv.provisioning.ws.xmlbean.impl.OrderDataFilterTypeImpl$1ConditionList



Cause

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In this Document
Symptoms
Cause
Solution
References


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