Clients Hang When Last Transaction is Reprinted and Printer is Offline (Doc ID 2272755.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Retail Point of Service (ORPOS) UI freezes when the last transaction containing a store credit is reprinted and the printer is offline.

Prerequisite:

1. Complete a sale transaction

Steps to Reproduce:

1. Login to ORPOS client.
2. Click Return > No Receipt.
4. Enter item number.
5. Tender with Store Credit.
6. Enter customer information.
7. Device offline message "An error occurred while printing" displayed, click Continue.
9. Store Credit Note Receipt print error occurs, click Enter.
10. Login again and reprint receipt.
12. Print last trans and click Print orig.
14. Device offline occurs, click Continue and client hangs.

Cause

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