O2A: Order Does Not Complete on Cancel
Last updated on JUNE 16, 2017
Applies to:Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.
During order cancellation order gets stuck at SomProvisionOrderSITask undo and never completes.
As per below exception issue seems to come from task oraclecomms_osm_o2a_som_provisioning.SomProvisionOrderSIResponseUndoBean and the corresponding xquery:
####<Apr 19, 2017 11:24:46 AM CDT> <Notice> <Stdout> <kstllosmtu01> <som_server1> <ExecuteThread: '22' for queue: 'oms.automation'> <
####<Apr 19, 2017 11:24:46 AM CDT> <Error> <oms> <kstllosmtu01> <som_server1> <ExecuteThread: '22' for queue: 'oms.automation'> <oms-automation> <BEA1-59F73E5C5E23D00EA234>
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