O2A: Order Does Not Complete on Cancel (Doc ID 2272835.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

During order cancellation order gets stuck at SomProvisionOrderSITask undo and never completes.

 

As per below exception issue seems to come from task oraclecomms_osm_o2a_som_provisioning.SomProvisionOrderSIResponseUndoBean and the corresponding xquery:

osmmodel:///Oracle_OSM_O2A_SOM_Solution/2.1.1.0.0/resources/Customization/ComponentInteraction/SomProvisionOrderSIResponse.xquery

####<Apr 19, 2017 11:24:46 AM CDT> <Notice> <Stdout> <kstllosmtu01> <som_server1> <ExecuteThread: '22' for queue: 'oms.automation'> <<WLS Kernel>> <> <03d75751e2f7a7f0:728d05ca:15b3f7eea7d:-7ffd-00000000001527d5> <1492619086823> <BEA-000000> <<19-Apr-2017 11:24:46,822 CDT AM> <ERROR> <oraclecomms_osm_o2a_som_provisioning.SomProvisionOrderSIResponseUndoBean> <ExecuteThread: '22' for queue: 'oms.automation'> <[ order ID=6209147 hist. ID=609 task mnemonic=SomProvisionOrderSITask] Automation exception thrown while running Script plugin: Exception thrown while running Script resource [osmmodel:///Oracle_OSM_O2A_SOM_Solution/2.1.1.0.0/resources/Customization/ComponentInteraction/SomProvisionOrderSIResponse.xquery]; exception location: ; SystemID: *module with no systemId*; Line#: 614; Column#: -1.>
####<Apr 19, 2017 11:24:46 AM CDT> <Error> <oms> <kstllosmtu01> <som_server1> <ExecuteThread: '22' for queue: 'oms.automation'> <oms-automation> <BEA1-59F73E5C5E23D00EA234>

Changes

 

Cause

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