Error 'Failed Saving Users Data' When Attempting to Copy Preferences From an Existing User to a New User in P6 Web Using LDAP Authentication
(Doc ID 2272931.1)
Last updated on MARCH 22, 2022
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 184.108.40.206 to 220.127.116.11 [Release 15.1 to 16.1]
Information in this document applies to any platform.
When attempting to import user(s) from LDAP then either copy preferences from another user, copy and paste user preferences to a new user, or create a new user from an existing user using Native Authentication, the following error occurs.
Failed saving user's data
The issue can be reproduced at will with the following steps:
- In P6 Web navigate to Administer > User Access and click the Add icon.
- Search for a user in the LDAP store.
- After the search completes, select the user and click the Copy Preferences option.
- Select a user to copy preferences from then click OK.
- Click Import in the Add Users list in the LDAP window.
- The user shows in the list and the Save button is active (not grayed out).
- Click Save.
- The reported error occurs.
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