Return Tax for Item Is Wrongly Calculated Based on the Original Number of Sold Items and Not the Number of Returned Items (Doc ID 2273320.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service (ORPOS), the return tax for item is wrongly calculated when the returned quantity is less than the original sold quantity.

Steps to Reproduce:

1. Scan an Item (ex: '4321'), modify the quantity to '9' and tender the transaction with cash.
Note that the Total Sales Tax is 37.83 .

2. Click Return button and scan the transaction from step 1.
3. Click Trans. Detail button, select the item and hit Next button.
4. Modify the quantity to 1, select a reason code and hit Next button.

The Total Sales Tax shown on the sale screen is (4.20).
Once you scan another item (ex: 1234), the Total Sales Tax is (37.31) while the correct value should be (3.68).

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms