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CCB Dashboard Error (Doc ID 2273473.1)

Last updated on OCTOBER 04, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
DB - Database

 

On CCB v2.4.0.3.0

CCB Dashboard error

After login as SYSUSER, the following error is shown on the right top corner of the dashboard "The server has encountered a problem. Please contact your system administrator."

ERROR
-----------------------
ERROR (web.userMap.UIMapRetrieverHelper) Record not found for UI Map: [F1-UIMapHeadMenuFusion]
com.splwg.shared.common.LoggedException: Record not found for UI Map: [F1-UIMapHeadMenuFusion]
at com.splwg.shared.common.LoggedException.raised(LoggedException.java:67)
at com.splwg.base.web.userMap.UIMapRetrieverHelper.privateFetchUIMapDetails(UIMapRetrieverHelper.java:95)
at com.splwg.base.web.userMap.UIMapRetrieverHelper.fetchMap(UIMapRetrieverHelper.java:81)
at com.splwg.base.web.userMap.UIMapRetrieverHelper.fetchUIMap(UIMapRetrieverHelper.java:40)
at com.splwg.base.web.userMap.UserMapCache.privateGetPureHTML(UserMapCache.java:90)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login with SYSUSER
2. Dashboard is empty with system error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Impact is critical as the error appears in the dashboard on login

Cause

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In this Document
Symptoms
Cause
Solution
References


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