CCB Dashboard Error (Doc ID 2273473.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : CCB 2.4.0.3.0 version,

CCB Dashboard error

After i login as SYSUSER i get the error as on the right top corner of the dashboard "The server has encountered a problem. Please contact your system administrator."

ERROR
-----------------------
ERROR (web.userMap.UIMapRetrieverHelper) Record not found for UI Map: [F1-UIMapHeadMenuFusion]
com.splwg.shared.common.LoggedException: Record not found for UI Map: [F1-UIMapHeadMenuFusion]
at com.splwg.shared.common.LoggedException.raised(LoggedException.java:67)
at com.splwg.base.web.userMap.UIMapRetrieverHelper.privateFetchUIMapDetails(UIMapRetrieverHelper.java:95)
at com.splwg.base.web.userMap.UIMapRetrieverHelper.fetchMap(UIMapRetrieverHelper.java:81)
at com.splwg.base.web.userMap.UIMapRetrieverHelper.fetchUIMap(UIMapRetrieverHelper.java:40)
at com.splwg.base.web.userMap.UserMapCache.privateGetPureHTML(UserMapCache.java:90)
at com.splwg.base.web.userMap.UserMapCache.getMapPureHTML(UserMapCache.java:51)
at com.splwg.base.web.portal.UserZone.emitZoneHeader(UserZone.java:521)
at com.splwg.base.web.portal.UserZone.emitZoneStart(UserZone.java:395)
at com.splwg.base.web.portal.UserZone.emit(UserZone.java:169)
at com.splwg.base.web.portal.PortalHelper.emitDashboard(PortalHelper.java:96)
at com.splwg.base.web.portal.Portal.doPost(Portal.java:45)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:751)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login with SYSUSER
2. Dashboard is empty with system error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Impact is critical as the error appears in the dashboard on login

Cause

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