Unlinked Settlement Gets "Already Linked to Promotion" Error Message When It Is Not Linked To Any Promotion (Doc ID 2273836.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Demantra Deduction and Settlement Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

User was trying to clear a Settlement and received the below message, even though the Settlement was not linked to a Promotion:


ERROR
"Settlement has already been linked to a promotion.
If this is incorrect, please use the Unlink method to remove
the current settlement-promotion link before linking to a new promotion"

STEPS TO REPRODUCE
1. Open Settlement Worksheet
2. Try to clear a Settlement
3. Receive the message

BUSINESS IMPACT
Due to this issue, users cannot clear the Settlement.

Cause

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