Error when checking the discrepancy history: Log code 9412860281: internel error (Doc ID 2273855.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.6.0 to 5.1.0 [Release 4.6.0 to 5.1]
Information in this document applies to any platform.

Symptoms

The issue is where all users are getting the error below while checking the discrepancy history of a Study.

ERROR
----------------------
Log Code 3721714525, internal error.

The log.xml file contains the following error:

---------
at
com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.sql.SQLException: ORA-01422: exact fetch returns more than
requested number of rows
ORA-06512: at "RXC.RDC", line 1938
ORA-06512: at "RXC.RDC_ANCILLARY", line 1173
ORA-06512: at line 1
--------

It's only when you click on the discrepancy history, then the error apears. Click on the Discrepancy history, the error is thrown. Click on the history again and the error is thrown again, but with a different log code.

The problem is intermittent, and you're not able to decide any specific pattern for issue, as it will occur for any Patient, User, and CRF. The issue occurs randomly on any number of CRFs.

The issue occurs on Multivariate, sometimes on Univariate, or on Manual Discrepancies.

 

Cause

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