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Est Customers Out in Work Agenda Summary Double Counts Customers (Doc ID 2274618.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

The Est Customers Out summary box in Work Agenda double counts customers.

It is expected that the Est Customers Out in the summary should be a sum of the individual number out counts.

The issue can be reproduced with the following steps:
1. Create an outage that is non grouping.
2. Create another outage involving multiple customers including the customer from the first event.
2. Select the All filter on Work Agenda.
3. Add up the counts from the #Out fields and compare this count with the Est Customers Out.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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